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Created with Pixso. Home Created with Pixso. About Us Created with Pixso. FAQ
Q Q: What payment methods do you support?

A: We support T/T; Paypal; Credit Card, etc. However, the payment method may be subject to the contract and the country of the buyer.

Q Q: How long does it usually take for the delivery?

A: Usually, it takes 3 - 7 working days to most countries when shipping by our standard carriers like DHL, EMS, UPS, or FEDEX.

Q Q: How will my order be shipped?

A: Normally, we ship by DHL, EMS, UPS, FEDEX. We will choose the appropriate logistics according to your country.

Q Q: What types of power adapter plugs can I choose from?

A: We provide EU, UK, US, AU, and Brazil plugs for optional selection.

Q Q: Can you provide OEM/ODM service? How much do I need to pay for your OEM service?

Re: Yes we can. The charges for OEM service depends on the different level of customize. The process of customization is following:
1) Provide your specific requirement.
2) Our design engineer draw the design draft.
3) You confirm the design draft.
4) We start produce it.

Q Q: Which models can run pfsense as a firewall?

Re: 2 or more LAN mini pc can run pfsense as a firewall. We have 2 LAN/4 LAN/6 LAN model.

Q Q: What are the OS do your computers support?

Re: Support Window 7, Window 8, Window 10, Linux, Ubuntu, pfsense etc. Some model is support XP, such as 1037U, Core CPU is not support XP.

Q Q: What is the lead time of your products?

Re: Sample order within 1~3 business days. Bulk order within 3~15 business days (depends on order qty) ,we will test the model to insure the quality before shipping.

Q Q: Can your device work 24h*7 days? And what about the temperature range it can operate in?

Re: Yes it can be working in 24h*7 days, working temperature range 0°C~50°C.

Q Q: Can you print my logo on the mini computer?

Re: Yes, it is support.

Q Q: What features can your company support customization?

A: We can provide OEM/ODM services. If you have any special function ports or software installation requirements, please let me know, we can customize almost all functions for you. For example, Print Logos, Customize Case like Rail Bracket Amount, Add a 4G LTE Module. Add additional ports, install Designated Systems. Just contact me and we will try our best to serve you.

Q Q: How about the waranty?

A: The first year we provide free repair service, the second year and the third year, free repair but we will charge for the parts that need to change.

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